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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lisa Brand

Lisa Brand

February 5, 2026

5  out of  5
rating by Lisa Brand
"Alexis was very patient with giving me auto quotes with different scenarios. Great at explaining how adding drivers, multiple car discounts and yearly mileage affect rates."
We responded:
"Thank you, Lisa, for taking the time to leave us your review. We agree that Alexis is great and we feel lucky to have him. So glad you were happy with the help he provided with your auto insurance. "
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Wes George

January 30, 2026

5  out of  5
rating by Wes George
"Geoff, Jen and team are consummate professionals, prompt and knowledgeable. Recommend for sure!"
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Mercede Ramjerdi

January 30, 2026

5  out of  5
rating by Mercede Ramjerdi
"I have been working with Geoff for my car insurance for 20 years and I have been very happy with Geoff, Vanny, Jen and the entire staff! The whole team is extremely responsive, caring and competent. In every accident I’ve experienced, I’ve opted to handle the claim through my own insurance instead of relying on the other party, because Geoff’s team has always looked out for my best interests and advocated for me throughout the process. I recommend going through Geoff’s team to get your insurance needs taken care of :)"
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Nancy Reagan

January 29, 2026

5  out of  5
rating by Nancy Reagan
"My husband and I have had Geoff Shepherd as our insurance agent for more than 20 years. He has helped us through four kids learning to drive, several moves, and finding the right types of insurance to protect our family. We highly recommend Geoff if you are looking for an agent who takes time to know you and your family's needs."
We responded:
"Thank you, Nancy, for taking the time to leave this review. I have greatly enjoyed working with your family over the years. Long term relationships like this are one of the biggest rewards of being a State Farm agent. "
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Joe Ward

January 29, 2026

5  out of  5
rating by Joe Ward
"Geoff and his State Farm team are 2nd to none. Every interaction I have had with them I leave feeling not only less worried or stressed, but it's as if I just interated with a good friend. They always respond to emails and phone calls within hours. They make the claim process seamless. Just last month, my daughter totaled her car. Geoff was the first person I called. He directed me where to get it towed, how I'd be reimbursed, walked me through the claim process, and within a couple weeks everything was done--including having the money in my bank for the totaled car. We use Geoff for all of our auto and home insurance. I have many other examples, but I could not recommend a better insurance agent."
We responded:
"Thanks so much for the review, Joe! We are happy to be there for you when the unexpected comes up (and the less eventful times, too). It has been a pleasure working with your family and we hope to continue the relationship long into the future. "
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Karen Boone

January 27, 2026

5  out of  5
rating by Karen Boone
"Geoff has been our trusted advisor for over a decade. He is both knowledgeable and thorough in assessing our risks, needs and coverage and extremely responsive and approachable when we have issues or questions. I cannot recommend him strongly enough!"
We responded:
"Thank you, Karen, for your review and for your continued trust in me and my office. We have enjoyed working with you and look forward to earning your trust far into the future! "
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Michelle Morrow

January 11, 2026

5  out of  5
rating by Michelle Morrow
"Geoff Shepherd and his colleague Jen of State Farm went above and beyond to help us with our claim on our new Toyota 4Runner. It seems in Marin County rodents like to chew on wires causing a big mess. Geoff and his team jumped in to help guide us through the claims process. Jen went above and beyond to secure the correct mechanic to do the job, and we are very happy with the service both by the insurance agent and team, and the mechanic selected to do the needed work. Thank you so much!!!"
We responded:
"Thanks for the review, Michelle! I'm glad that Jen was able to help you sort out a more complicated claim and that it all was resolved to your satisfaction. We try to put ourselves in our clients' shoes and help them the way we would want to be helped in these situations. Thanks for your continued trust in our office. "
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gary tobin

January 8, 2026

5  out of  5
rating by gary tobin
"Responsive. Knowledgeable. And pleasant to deal with"
We responded:
"Thanks for the review, Gary! We have enjoyed working with you over the years and greatly appreciate your trust in our office. "
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Corinne Grant

January 8, 2026

5  out of  5
rating by Corinne Grant
"Geoff Shepherd really came through for us."
We responded:
"Hi Corinne - thank you for the review. We have really enjoyed working with your family over the years and I'm glad that you have been pleased with our office. "
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Kat Lucid

January 7, 2026

5  out of  5
rating by Kat Lucid
"Working with Geoff and Jen over the last 10 years has been great. Super responsive and very easy process. Highly recommended, especially if you're looking for Renters Insurance!"
We responded:
"Thanks so much for the great review, Kat! We have enjoyed working with you and providing your Renters insurance. "
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Thelma Cadman

January 6, 2026

5  out of  5
rating by Thelma Cadman
"Very professional and family friendly as well. I would recommend to anyone who needs help with insurance."
We responded:
"Thank you, Thelma, for the wonderful review. We are so glad that you have been pleased with our office and will work to continue to earn your trust and praise. "
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Steve Ward

January 2, 2026

5  out of  5
rating by Steve Ward
"The agent, is not a ghost like with many business owners these days. He is very accessible. His staff is licensed and have excellent customer Service skills. And of course State Farm insurance is a very reputable company."
We responded:
"Thank you, Steve, for the wonderful review. We greatly appreciate your business and your trust in our office. "
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Jennifer Schoenstein

January 2, 2026

5  out of  5
rating by Jennifer Schoenstein
"Both Geoff and staff are very responsive and explain our options throughly! Happy to have our home & commercial and auto policies with Geoff!"
We responded:
"Thank you, Jennifer, for the great review! We are very happy to help service your home, commercial and auto policies and will work to continue to earn your trust and confidence in our office. "
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Chris Locke

December 19, 2025

5  out of  5
rating by Chris Locke
"I've been relying on Geoff Shepherd and his staff for guidance and assistance with my State Farm coverage for many years. They are outstanding -- always prompt and responsive with outstanding service and advice."
We responded:
"Thank you for the review, Chris! We have enjoyed working with you over the years and will work to continue to earn your trust in our office. "
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Jason Roach

December 17, 2025

5  out of  5
rating by Jason Roach
"Vanny is amazing! Thank you so much!"
We responded:
"Thanks, Jason! We agree and appreciate your review! "
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B Ragu

December 16, 2025

5  out of  5
rating by B Ragu
"Vanny & her team are amazing..very professional and timely."
We responded:
"Thank you for taking the time to leave us a review! We agree that Vanny is great and we appreciate your business. "
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Marlis Jansen

November 20, 2025

5  out of  5
rating by Marlis Jansen
"Very helpful and quick service"
We responded:
"Thanks so much for the review, Marlis! We appreciate your trust in our office and will strive to continue to provide that level of insurance for you. "
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Jim DeMera

November 15, 2025

5  out of  5
rating by Jim DeMera
"Vanny was absolutely wonderful to work with. She’s very professional and knowledgeable. Reduced my current premium significantly with more extensive coverage. I highly recommend her and the agency"
We responded:
"Hi Jim - thanks for the great review! So glad that Vanny was able to help you to get stronger Auto insurance while saving you on premium. Please reach out anytime that we can be of assistance. "
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Emily Heath

November 14, 2025

5  out of  5
rating by Emily Heath
"Vanny has been so helpful and kind throughout the whole process. I recently moved states and she made the whole experience of switching my car insurance policy seamless and stress free. Vanny is also very open and transparent which I really appreciate."
We responded:
"Thanks for taking the time to leave us a review, Emily! So glad that Vanny was able to help you with your Auto insurance and that you were pleased with her service. Please reach out if we can ever be of service and welcome to our office! "
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Raymond Fisher

October 31, 2025

5  out of  5
rating by Raymond Fisher
"We purchased a new EV car recently and needed to provide proof of insurance before taking possession. Timing was critical. A State Farm representative was immediately available in person and very efficient in providing a certificate of insurance and an economical premium. It was great to be able to work with a real person in this situation."
We responded:
"Thanks, Ray, for taking the time to leave us a review. We understand that sometimes timing is everything, and always do our best to help our customers when they need things right away. We hope you are enjoying your new EV! "
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Larry Burke

October 31, 2025

5  out of  5
rating by Larry Burke
"Geoff and his team have been taking care of my insurance needs for well over a decade. They are quick to respond when I have inquiries and quick to fix any issues I might have with my insurance. They insure my home, my cars, truck, motorcycle and also my umbrella policy"
We responded:
"Thanks, Larry! We have enjoyed working with you on your Home, Auto. Motorcycle, and Umbrella policies over the years and hope to work with you for many years into the future. "
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john scott

October 31, 2025

5  out of  5
rating by john scott
"Jen did a great job and is always reliable. Geoff, the only reason I was willing to do this was Jen. As a rule, I don't like signing into Google. I'll bet you are missing a lot of feedback by requiring clients to do so."
We responded:
"Thank you for the review, John, and for entrusting our office with your insurance. We are glad that you always get great, reliable service from Jen and hope to continue to earn your confidence in our office. "
Profile photo of Roger Britt

Roger Britt

October 3, 2025

5  out of  5
rating by Roger Britt
"I had a question about flood insurance for an HOA and Jen sent me all the information I needed and more. It's great to come across someone with such a courteous and professional approach to things."
We responded:
"Thank you, Roger, for the great review. We appreciate your HOAs trust in our office and will strive to continue to provide that same great service and support. "
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gilpin elroy

October 1, 2025

5  out of  5
rating by gilpin elroy
"Customer service is very good - both response time and knowledge. I have worked with local agents in the past and had to wait for response - these guys are tops."
We responded:
"Thanks so much for taking the time to leave us such a nice review! We will strive to continue to live up to your expectations in both knowledge and service. "
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Vicky Jones

September 30, 2025

5  out of  5
rating by Vicky Jones
"They are incredibly responsive and helpful. I needed a quick turnaround in getting an insurance card for an auto insured in a different state. Vanny got me the contact info for the team and they responded within the hour. All genuinely friendly and eager to help!"
We responded:
"Thanks so much for the review! We always try our best to get back to customers as quickly as we can. So glad you had a great experience and we appreciate your business! "